Cancellations and refunds

1. What you purchase

Vocloner sells digital subscription access to an application for voice cloning, text-to-speech, and dialogue generation. No physical products are shipped. Access, limits, currency, taxes, period, and payment provider are shown before confirmation.

The Free plan does not create a charge and does not create a monetary refund right. Paid plans may be monthly or annual and activate after payment is accepted and the billing event is confirmed.

2. Automatic renewal

A paid subscription renews automatically at the end of each period for the same interval unless you cancel before the renewal date. The renewal price is the price legally shown at checkout or in the applicable change notice, plus taxes where applicable.

You are responsible for keeping your payment method current and reviewing notices sent to your account email. A failed payment may trigger retries, a past_due status, limited access, or cancellation under the provider’s rules.

3. How to cancel

You may request cancellation from your account when the feature is available or email support@vocloner.org from the account email. Include the plan, account email, and, if available, the transaction identifier. Do not send full card details or passwords.

Cancellation normally prevents the next renewal and preserves access through the paid period. Unless law or the provider requires otherwise, it does not automatically create a pro-rated refund for unused days or quota.

If cancellation is not reflected, keep the confirmation and contact us before the renewal date. We cannot guarantee that a request submitted after a new charge has started will stop it, although we will review the case in good faith.

4. When you may request a refund

You may ask us to review a duplicate charge, an amount different from the confirmed amount, an unauthorized payment, a technically impossible activation, a billing error, or a substantial outage that prevented use and was not corrected within a reasonable time.

You may also exercise any withdrawal, cooling-off, or statutory guarantee right that applies to you. Where law requires a refund for a digital service, this Policy does not exclude it even if you started using the plan.

Each request is assessed using transaction data, service status, recorded use, notices, cause, and applicable law. A valid request is not rejected solely because the plan is digital.

5. Situations that normally do not qualify

To the extent permitted by law, we normally do not refund a change of mind after substantial use of limits, generation or download of audio, publication or consumption of voices, or failure to cancel before a renewal date.

A refund also normally does not apply when access was suspended legitimately for fraud, illegal use, unauthorized cloning, quota evasion, abuse, unjustified chargebacks, or breach of the Terms. This does not affect mandatory refunds or unauthorized charges.

Dissatisfaction with an AI output, pronunciation, voice similarity, or creative result does not by itself guarantee a refund because quality can vary and no particular result is guaranteed. If there is a reproducible technical error, we will review credits or a proportionate solution.

6. Annual periods and plan changes

An annual plan is a full annual period charged in advance and may include a discount compared with twelve monthly charges. Canceling it prevents the next renewal but does not automatically turn the current period into monthly charges or create a pro-rated refund, subject to applicable law.

A plan change, upgrade, downgrade, or additional purchase may create a new transaction and may have proration rules defined by the payment provider. Review the final amount and renewal date before confirming. If checkout shows a different rule, the legally displayed checkout information controls.

7. Credits, quotas, and failed generations

Character, generation, and voice quotas are not electronic money and cannot be withdrawn or transferred. If a generation fails before producing a result because of a service error, we may restore consumed quota where the system permits. Technical character restoration is not automatically a subscription refund.

We do not restore quota consumed by incorrect text, changed instructions after starting, invalid files, plan limits, abuse, prohibited content, or an external provider that successfully processed the request. We will review clear, verifiable service errors.

8. Payment provider and procedure

Payment is processed by Creem for new subscriptions; Mercado Pago is retained for earlier transactions. That provider may be the registered merchant, issue the receipt, collect taxes, manage the payment method, and execute a refund. Vocloner may need to transmit the request and transaction information to it.

To request a refund, email support@vocloner.org with account email, date, amount, currency, plan, reason, and transaction identifier. If the provider offers a management portal, you may use it as well. Never send the full card number, CVV, or credentials.

We will acknowledge receipt where possible and aim to respond within five business days. Approved refunds are sent to the original payment method; posting times depend on the provider, bank, currency, and country and may take several business days.

9. Unauthorized payments and chargebacks

If you do not recognize a charge, contact us promptly and your bank or payment provider under its procedures. We may temporarily suspend access, preserve records, investigate account access, and correct a charge confirmed as fraudulent.

Do not use a chargeback instead of canceling or contacting support when you recognize the purchase. A false or coordinated claim, multiple accounts created to consume and dispute payments, or use of another person’s payment data may lead to suspension and claim defense, without limiting legal rights.

10. Fraud, abuse, and refunds

We may request reasonable information to verify a request, such as account email, receipt, Creem identifier, or the limited non-sensitive details the provider permits us to confirm. We will not ask for a password or full card number.

If an account uses false identities, multiple accounts, unauthorized third-party cards, quota-consuming automation, or prohibited content, we may deny discretionary credits and refunds and suspend the service, subject to consumer rights and resolution of unauthorized charges.

11. Taxes and currency

Price may be shown in USD, ARS, or another currency based on region and provider. A bank or processor may apply conversion, taxes, withholding, or its own fees. A difference caused only by bank conversion is not a Vocloner pricing error, although we can help identify the transaction.

Taxes and receipts are handled according to the provider and jurisdiction. If you need to correct billing details, request it before renewal or within the applicable legal deadline.

12. Legal rights and changes

This Policy does not limit warranties, withdrawal rights, unauthorized-payment rights, or consumer protections that law makes non-waivable. If part of this Policy conflicts with a mandatory rule, the rule applies and the rest remains effective.

We may update this Policy because of provider, plan, tax, or legal changes. We will publish the update date and, where appropriate, notify you before a change affects a future renewal.

13. Contact

Payment and refund support: support@vocloner.org. Include enough information to locate the transaction and describe the problem specifically. Do not share secrets, passwords, or full card details.

The legal entity, address, jurisdiction, and any market-specific mandatory deadlines should be completed according to the operating entity and reviewed by counsel before publishing a final version for each market.