Terms and conditions

1. Service and scope

Vocloner provides software-as-a-service tools to create voice models from authorized recordings, generate audio from text, produce multi-voice dialogue, and manage private or public voices. Features, limits, languages, formats, and providers may change; the description shown before purchase is the current description of each plan.

Vocloner does not sell an identity, personality, a celebrity voice, or rights in a third party’s voice. The service is a technical tool: you decide what to upload and generate, and you remain responsible for ensuring that use is lawful.

2. Eligibility and account

You must have legal capacity to contract and meet the minimum age required by the laws that apply to you. You may not use Vocloner if a prior sanction prevents you from doing so, if you act under a false identity, or if you use another person’s information without authorization.

Your account is personal. Keep your email and billing details accurate, protect your credentials, and notify us promptly of suspected unauthorized access. Activity from your account is attributed to you until we can reasonably verify otherwise, subject to applicable law.

3. Trials, plans, and limits

The Free plan is a limited personal-use tier. Current character caps and privacy conditions are listed on the pricing page. New voices start private; publishing a voice requires additional consent and a plan that enables the feature. Basic, Pro, and Advanced plans have different limits and features. Limits are not transferable capacity or a cash balance.

Characters, generations, voices, and other quotas are consumed under the technical rules in effect. You may not sell, transfer, share, resell, sublicense, or evade a quota through multiple accounts, unauthorized automation, credential rotation, or another mechanism.

4. Subscriptions, prices, and taxes

Paid plans are purchased for monthly or annual periods as selected at checkout. Price, currency, applicable taxes, payment provider, and renewal date are shown before confirmation. Subscriptions renew automatically for equivalent periods until canceled, unless applicable law or the payment provider requires otherwise.

New subscriptions in all countries are processed by Creem in USD. Mercado Pago is retained only for earlier transactions. The processor may request information, apply taxes, verify payment, or reject a transaction. Vocloner does not store complete card details.

You are responsible for taxes applicable to your activity except those the registered merchant or processor must collect. You may not use a false location, identity, or payment method to obtain a price or tax treatment that does not apply to you.

5. Cancellation and refunds

You can request cancellation from your account or by writing to support@vocloner.org. Cancellation normally prevents the next renewal and preserves access through the paid period; it does not automatically convert remaining time into credit or undo an already authorized charge.

Refunds, credits, duplicate charges, unauthorized payments, and withdrawal rights are governed by the Cancellation and Refund Policy, which is part of these Terms. That policy does not limit mandatory consumer rights or the right to report a fraudulent charge to the payment provider.

6. Voice ownership and consent

You may upload, clone, reconstruct, publish, or use a voice only if it is your own or you hold sufficient, express, verifiable authorization from the rights holder and, where relevant, from anyone holding rights in the recording. Authorization must cover model creation or training, audio generation, territory, and commercial use where applicable.

By starting a clone you represent that authorization exists. Vocloner may record the exact consent text and version, timestamp, IP address, verification challenge, evidence audio, technical results, and review status. Evidence does not turn a false statement into valid authorization: if evidence is insufficient or contradictory, we may reject, quarantine, or remove the voice.

Do not upload voices of minors, people unable to consent, deceased people, public figures, employees, customers, or other third parties without specific authorization. Permission to use an original recording does not necessarily permit creating a synthetic model or publishing it.

7. Public and private voices

A private voice may be used only by people and accounts authorized by the platform. A public voice is made available within Vocloner under the permission granted by its owner and may be used by other users to generate audio within the service limits. Publishing a voice does not give you control over uses outside Vocloner and does not make Vocloner the custodian of every later use.

Do not publish a voice when authorization is limited, confidential, contractual, territorial, revocable, or incompatible with access by other users. If permission is withdrawn or we receive a credible report, we may hide the voice immediately while reviewing the matter.

8. Your content and generated audio

You keep rights you already held in your text, recordings, and other materials. You grant us only a limited, worldwide, non-exclusive license for the time necessary to host, analyze, convert, moderate, secure, and provide the service you requested. This may include technical providers processing data on our behalf under security obligations.

To the extent permitted by law and subject to third-party rights, you may use generated audio according to your plan. Vocloner does not guarantee that an output is original, copyrightable, exclusive, suitable for a particular campaign, free from similarity, or cleared for every commercial use. You must review each output and obtain any additional licenses you need.

Do not present synthetic audio as an authentic recording of a real person when doing so could deceive, harm, or violate an obligation of transparency. If law, a platform, or a contract requires disclosure of AI-generated content, you must provide it.

9. Prohibited uses

You may not use Vocloner to impersonate, defraud, extort, harass, threaten, defame, manipulate, deceive about identity, or fabricate evidence. You may not pose as an authority, financial institution, healthcare professional, family member, political candidate, journalist, or deceased person.

You may not generate fraudulent calls or messages, phishing, scams, spam, disinformation campaigns, instructions for crime, threats, hate content, sexual exploitation, child abuse material, non-consensual material, doxxing, privacy invasion, or content that facilitates violence or physical harm.

You may not use the service for high-impact automated decisions, surveillance, third-party biometric authentication, person identification, mass cloning, scraping, model extraction, provider attacks, limit evasion, malware distribution, or unauthorized security testing.

You may not upload material that infringes copyright, trademarks, trade secrets, contracts, publicity rights, privacy, data-protection rules, or any other law. A request from a client, employer, or third party does not excuse these obligations.

10. Moderation, reports, and cooperation

We may detect abuse signals, limit an account, unpublish a voice, stop a generation, preserve evidence, request documentation, and send a case to human review. A credible report may place a public voice in quarantine before a final decision to reduce harm.

Anyone can report impersonation, lack of consent, offensive content, spam, or other misuse at /report or support@vocloner.org. Reports must be truthful, specific, and made in good faith; repeated false reports or attempts to silence lawful speech may also constitute abuse.

We may cooperate with authorities, rights holders, payment providers, and valid legal processes. We do not promise to disclose information to a reporter when doing so would violate privacy, a legal duty, or another person’s safety.

11. Vocloner intellectual property

Vocloner, its software, interface, brand, design, documentation, code, proprietary models, metrics, and elements not supplied by you belong to Vocloner or its licensors. These Terms do not transfer ownership and do not authorize copying, resale, rental, framing, modification, decompilation, extraction, training another model on the service, or building a competing service from it.

You may use the features and download results only within your plan and these Terms. Third-party marks, including voice and payment providers, belong to their respective owners.

12. Third-party providers

Vocloner relies on external authentication, hosting, storage, synthesis, payment, email, analytics, captcha, and security services. Those services may have their own terms, policies, outages, and verification requirements. Do not submit information you are not authorized to share with providers needed for the selected feature.

If a provider rejects content, removes a model, changes limits, or becomes unavailable, Vocloner may not be able to complete the operation. We will try to offer an alternative or return unconsumed characters where appropriate, but we do not guarantee an equivalent substitute.

13. Availability and AI limitations

The service is evolving and may contain errors, latency, degradation, unexpected results, or maintenance periods. Synthesis may mispronounce names, mix languages, produce artifacts, resemble another voice, or miss an emotional direction. Do not use an output without human review where an error could cause injury, loss, medical, legal, financial, or safety consequences.

We do not guarantee uninterrupted availability, indefinite file preservation, compatibility with every device, a minimum quality for a specific project, or permanent availability of an account or model. Exporting a file is not a substitute for your own backups.

14. Suspension and termination

We may suspend or close an account for breach, fraud, risk to another person, service abuse, non-payment, a security incident, a legal requirement, or use inconsistent with these Terms. The measure may be temporary, partial, or permanent and may affect models, voices, projects, API access, credits, and related content.

When safe and reasonable, we will try to explain the action and allow a review. We are not required to disclose anti-fraud signals, internal rules, third-party information, or methods that would facilitate evasion. Termination for abuse does not automatically create a refund right, subject to mandatory law.

When access ends, your right to use the service ends. We may keep minimum records needed for security, audit, fraud prevention, claim defense, and legal compliance, and delete the rest under the Privacy Policy.

15. Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” and “as available”. We exclude implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or error-free operation unless applicable law does not permit the exclusion.

We are not responsible for content you upload or generate, decisions based on an output, third-party use, lost opportunity, lost profit, loss of unbacked data, provider outages, or indirect or consequential loss. Nothing here excludes liability for fraud, willful misconduct, death, injury, non-excludable breach, or mandatory consumer rights.

Where the law permits a cap, Vocloner’s total liability for a service-related claim will not exceed the amount you paid Vocloner for the service during the twelve months before the event giving rise to the claim, or the applicable legal minimum if higher.

16. Indemnity

To the extent permitted by law, you agree to defend and indemnify Vocloner, its operators, providers, and collaborators from claims, damages, penalties, and reasonable costs arising from your content, unauthorized voice use, breach of these Terms, fraud, or infringement of another person’s rights.

This does not require you to indemnify Vocloner for its own conduct that caused the harm or limit non-waivable rights. We may take control of a claim’s defense when that better protects both sides, without admitting liability.

17. Changes and communications

We may update features, prices, limits, and these Terms. For material changes we will try to notify you in the app, by email, or through the updated date. Continued use after the effective date means you accept the amended version; if you disagree, cancel and stop using the service.

Operational, security, billing, and moderation communications may be sent to your account email. Keep it accessible and review important messages.

18. Applicable law and contact

Mandatory consumer, privacy, and intellectual-property rules applicable to your residence and the transaction will apply. Nothing here is intended to remove a forum, warranty, or remedy that the law grants you. The legal operator, registered address, and contractual jurisdiction should be completed and reviewed by counsel before publishing a final jurisdiction-specific version.

For support, cancellation, data-rights, payment, or abuse matters, email support@vocloner.org. For a voice report, you can also use /report. Include your account email, transaction or voice identifier, and a specific description; never send passwords or full card details.

19. Third-party rights and repeat infringers

If you believe content on Vocloner infringes your rights (voice, image, trademark, copyright, or otherwise), email support@vocloner.org or use /report with: identification of the right and the challenged material (URL or voice identifier), your contact details, a good-faith statement that the use is unauthorized, and a statement that you act for the rights holder where relevant. We may hide the material preventively during review.

If we receive a counter-notice with identification, contact details, and specific grounds, we may restore it after reasonable review, absent a valid order to the contrary. Repeat confirmed infringement leads to account termination. False or coordinated reports to silence lawful content are also abuse and may lead to suspension.

20. AI-generated content transparency

Do not present synthetic audio as an authentic recording of a real person where that could deceive, harm, or breach a transparency duty. Where law, a platform, or a contract requires disclosure of AI-generated content (for example in advertising, elections, or public-facing support), disclose it clearly and before distribution.

High-risk uses are prohibited: impersonation for fraud or extortion, election interference, third-party surveillance or biometric identification, third-party biometric authentication, and any use forbidden by the synthesis provider’s policy. Breach may lead to immediate quarantine, removal, and reports to authorities where appropriate.

21. Claims and disputes

Before filing a formal claim, email support@vocloner.org with the details and the outcome you seek; we will try to resolve it in good faith within 30 days. You may also use /report for voice matters.

Nothing here limits your non-waivable consumer rights, including the forum granted by your residence. To the extent permitted by applicable law, disputes are brought individually and not as class or representative actions, unless your jurisdiction does not allow that waiver. If part of this section is unenforceable, the rest remains effective.

22. General provisions

You must be at least 18 years old or the minimum contracting age in your jurisdiction. You may not assign these Terms without our prior consent, except to a successor by merger or acquisition; we may assign them with notice. If any clause is invalid, it is adjusted to the minimum extent needed and the rest remains effective.

These Terms, together with the Privacy Policy, Cookie Policy, Cancellation and Refund Policy, and Data Processing Addendum, are the entire agreement for the service. If language versions differ, the version in your account or checkout contracting language controls, without limiting mandatory rights. Do not export or transfer technical data in violation of applicable export controls. This text is operational and should be reviewed by counsel before adoption as a final version.